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Please read these terms and conditions ('terms', 'terms and conditions') carefully before using Toshem Energy (the 'service') operated by Toshem us.
Conditions of Use
We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.
Privacy Policy
Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.
Copyright
Content published on this app (digital downloads, images, texts, graphics, logos) is the property of Toshem Energy and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this app is the exclusive property of Toshem Energy, with copyright authorship for this compilation by Toshem.
Communications
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our app, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our app and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
Applicable Law
By visiting this app, you agree that the laws of our country, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come betweenToshem Energy and you, or its business partners and associates.
Disputes
Any dispute related in any way to your visit to this app or to products you purchase from us shall be arbitrated by the court of our country and you consent to exclusive jurisdiction and venue of such courts.
Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties.
Content has to be free of software viruses, political campaign, and commercial solicitation.
We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Toshem non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, and modify such content throughout the world in any media.
License and Site Access
We grant you a limited license to access and make personal use of this app. You are allowed to download it but not misuse it.
User Account
If you are an owner of an account on this app, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion (the 'service') operated by Toshem Energy us.
We hope that every order you book through Toshem Energy goes without issue but we understand that sometimes things happen. if you believe there was an error with your price or a more serious issue occurred on your order, you can report it to our Support team. In some cases, your report may be covered by our Refund Policy.
We want you to know what to expect when you report issues, so we are sharing examples of when you may be eligible to receive a full or partial refund of the price you paid. If you have an issue with the order, let us know within 48 Hours. All requests will be evaluated at Toshem's sole discretion, and on a case-by-case basis.
Examples of when you may be eligible to receive a full or partial refund include:
You can submit a request for a refund or a general complaint about your order to customer service team at toshemenergy.com or in the app within 24 hours days of encountering an issue. If we determine you are eligible, you should expect any refunds to be returned to your original payment method within 3-5 business days, depending on your bank.
We investigate each report. Providing inaccurate information about your trip experience when disputing fees or charges violates Toshem Energy Community Guidelines and may result in your request being denied and / or your account being deactivated.
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